Fitness Programs Director

2 days ago

Mumbai, Maharashtra, India beBeeOperations Full time ₹ 8,00,000 - ₹ 15,00,000
Club Operations Manager

The primary responsibility of this role is to oversee the day-to-day operations of a club, ensuring a welcoming and supportive environment for all members.

Key Responsibilities:
  • Coordinate and oversee the execution of club events, workshops, speaker sessions, and client visits.
  • Develop an annual activity calendar and track progress.
  • Act as the point of contact between the club, external partners, vendors, and members.
  • Minutes of meeting, follow-ups on points agreed, and execution of the same.
  • Properly delegate, monitor, and evaluate specifically assigned responsibilities of team.
  • Ensure all staff consistently comply with uniform policy by wearing designated attire while on duty.
  • Responsible for managing disciplinary actions involving all Club level employees.
  • Assist in managing resource allocation for events.
  • Coordinate with management for necessary approvals or procurement.
  • Deliver high standard customer service by creating a welcoming, supportive environment for all members.
  • Promptly address concerns, complaints, or suggestions, turning potential issues into opportunities to strengthen member relationships and improve club services.
  • Foster a culture of attentiveness and responsiveness among staff to ensure every member's interaction reflects the club's values and commitment to excellence.
  • Ensure the fitness club operates in full compliance with local, state, and industry health regulations, including sanitation standards, emergency protocols, and staff certification.
  • Implement and monitor safety procedures across all areas—workout zones, locker rooms, and group class studios—to minimize risk and protect members and staff.
  • Oversee maintenance needs and coordinates with staff training in CPR/First Aid, and ensure readiness for any emergency situation, fostering a secure and professional environment at all times.
  • Plan, coordinate, and oversee engaging fitness programs, wellness challenges, workshops, and social events that cater to diverse member interests and goals.
  • Collaborate closely with instructors, personal trainers, and wellness professionals to design and implement innovative offerings that enhance the member experience, boost participation, and support overall club engagement.
  • Monitor attendance and feedback to refine programming, ensuring events remain fresh, impactful, and aligned with the club's vision and member expectations.
  • Maintain documentation of all club activities for audit, continuity, and institutional reporting.
  • Provide regular updates to relevant stakeholders.

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