Senior Operations Engineer

2 weeks ago


Pune, Maharashtra, India Western Union Full time

Transform Your Career as a Senior Operations Engineer

Are you a seasoned operations engineer looking for a new challenge? Do you have a passion for troubleshooting and resolving complex technical issues? Western Union is seeking a skilled Senior Operations Engineer to join our Digital Banking Infrastructure and Technology Operations team.

About the Role

  • Develop and implement new software solutions, maintaining and improving existing ones to ensure seamless customer experiences.
  • Collaborate with cross-functional teams to design and implement code optimization and organization strategies.
  • Recommend improvements to existing applications and system configurations to enhance overall performance.
  • Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
  • Work with software development teams and service providers in a geographically distributed structure.
  • Provide coaching and guidance to junior associates and associates.
  • Work independently on complex projects, driving results and delivering high-quality outcomes.
  • Support local regulatory reporting and product customizations in support of digital bank and wallet IT operations.
  • Partner across the organization to optimize and enhance the customer journey.
  • Develop and implement operational processes and tooling to drive efficiency and effectiveness.

Requirements

  • 7+ years of overall professional experience.
  • A minimum of 3 years of software development experience with one or more of the following technologies: Mulesoft, or similar API Orchestration technologies.
  • A minimum of 3 years of hands-on experience implementing and/or supporting core banking systems, especially in the Banking-as-a-Service landscape: Core Bank systems with Mambu, Tenemos Transact, Flexcube, Avaloq or similar core bank cloud SaaS platform.
  • Must be a problem solver with demonstrated experience in solving difficult technological challenges, with a can-do attitude.
  • Experience in developing and implementing web-based solutions.
  • Knowledge of architecture design concepts, object-oriented design, and techniques.
  • Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results.
  • Experience in Agile and Iterative development methodologies.
  • Strong communication skills with ability to interact with partners globally.
  • Experience with SLDC practices, procedures and code deployment processes and tools (Git, Jenkins, Swaggerhub, and other).
  • Experience with code release management processes, including approvals through change boards to production code releases.
  • Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.
  • Prior experience working within a ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.

Preferred Requirements

  • Prior experience automating recurring tasks, leveraging tools such as ansible, puppet, python or the like.
  • Past experience building processes/tools/scripts leveraged by other team members.
  • Experience creating/modifying CI/CD pipelines, incorporating code quality and security checks.
  • JavaScript, .NET, Angular or similar programming languages, and SQL.
  • Direct Release or deployment management experience.
  • Familiarity with network concepts as they relate to web or API traffic.

Benefits

Western Union offers a comprehensive benefits package, including short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

India Specific Benefits

  • Employees Provident Fund [EPF]
  • Gratuity Payment
  • Public holidays
  • Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
  • Annual Health Check up
  • Hospitalization Insurance Coverage (Mediclaim)
  • Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
  • Cab Facility
  • Relocation Benefit

Hybrid Work Model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

This role is categorized as Hybrid, which means you will work from home and an office location, with a minimum of three days a week in the office.



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