
Human-Centered Research Specialist
4 days ago
Job Title: UX Researcher
Key Responsibilities:
Data Analysis and Insights: You will analyze behavioral data, customer surveys, and user complaints to uncover key insights.
Combining behavioral analytics with Voice of the Customer (VOC) data enables you to pinpoint user pain points.
User Research & Experimentation:
You will design and run experiments to generate valuable insights. Additionally, building user personas and journey maps helps our teams better understand our target audience.
Collaboration:
Working with CX/behavioral analysts supports solutioning, A/B testing, and ensures research findings are integrated into product development.
Technical Skills:
Research Tools: Proficiency in platforms like UserTesting or Qualtrics.
Analytics Tools: Experience using Google Analytics or Adobe Analytics for data analysis.
A/B Testing: Familiarity with platforms like Optimizely or VWO.
Visualization: Creating effective charts and dashboards communicates research findings.
Qualifications:
Experience: 2-6 years of professional experience in UX research or a related field.
Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related discipline.
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