Advocacy Operations Liaison
1 day ago
We are seeking a highly skilled and motivated Advocacy Operations Liaison to join our team at myGwork. As an inclusive employer, we value diversity and welcome applicants from all backgrounds.
In this role, you will be responsible for supporting a fast-paced operations environment with a high level of creativity and self-development. You will work closely with a diverse team to achieve business metrics and goals, including SLAs, productivity targets, and quality benchmarks.
The ideal candidate will possess excellent written and verbal communication skills, as well as the ability to create and manage work plans, timelines, and accommodate multiple priorities. They will also be responsible for giving timely responses to stakeholders on related tasks, following SOPs or manager's instructions, and proactively raising issues or alarms to management or stakeholders.
Responsibilities:
- Follows SOP or manager's instructions and ensures tasks are quality compliant
- Contributes to project improvement ideas, if applicable
- Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
- Proactively raises issues/alarms to manager or stakeholders
- Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
- Maintains records of day-to-day work by updating trackers or workflow tools
- Meets predetermined and assigned productivity targets and quality standards.
Requirements:
- Bachelor's degree
- Experience with Microsoft Office products and applications
About myGwork:
We are an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. Our company culture values diversity and welcomes applicants from all backgrounds.
Compensation: The estimated salary range for this role is between $70,000-$90,000 per annum, depending on experience.
About the Location: This role can be performed remotely.
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