Service Quality Professional

2 weeks ago


Hyderabad, Telangana, India IDFC FIRST Bank Full time

About IDFC FIRST Bank

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We are a leading bank that is committed to delivering exceptional service to our customers.

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Job Title: Service Quality Professional

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Job Summary:

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As a Service Quality Professional at IDFC FIRST Bank, you will play a pivotal role in driving quality measurement systems across various banking channels. Your primary responsibility will be to ensure high standards of service delivery and effective liaison for coordination of work processes and projects with other departments.

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Key Responsibilities:

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  • Conduct quality audits, feedback, and corrective actions to maintain the highest level of customer satisfaction.">
  • Develop and implement strategies to improve end-to-end phone/branch experience and foster customer advocacy.">
  • Collaborate with teams to identify areas for improvement and implement operational efficiencies.">
  • Track customer satisfaction through surveys and take corrective actions to address any issues.">
  • Maintain a central source of information to ensure seamless communication across departments.">
  • Provide strategic advice to senior management on improving relationships with customers.">
  • Work closely with business development and planning teams to align business strategies.">
  • Ensure a pristine control environment by assessing and mitigating operational risks.">
  • Stay up-to-date with applicable regulations and ensure compliance.">
  • Identify customer pain points and propose corrective actions.">
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Requirements:

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  • Minimum 5+ years of experience in Service Quality.">
  • Bachelor's degree in Engineering, Technology, Math, Commerce, Arts, Science, Biology, Business, Computers, or Management.">
  • Strong understanding of quality measurement systems and process improvements.">
  • Excellent communication and interpersonal skills.">
  • Ability to work in a fast-paced environment and prioritize tasks effectively.">
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What We Offer:

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  • A competitive salary of ₹12,00,000 - ₹18,00,000 per annum, depending on experience.">
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.">
  • Ongoing training and development opportunities to enhance your skills and knowledge.">
  • A dynamic and supportive work environment that fosters growth and collaboration.">
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Contact Information:

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Please submit your application with your resume and cover letter to us.



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