Printer Support Specialist

2 weeks ago

Ellore, Andhra Pradesh, India beBeePrint Full time ₹ 90,00,000 - ₹ 1,50,00,000
Job Title: Printer Support Specialist

As a critical component of our print environment, the Printer Support Specialist will play a pivotal role in ensuring seamless printing operations. This encompasses working with printers, print servers, configurations, installations, validations, and troubleshooting issues.

The ideal candidate will possess a deep understanding of printers, plotters, and Printing from a Mainframe. Key responsibilities include:

  • Knowledge of printers, plotters, and Printing from a Mainframe
  • Mainframe to VPS to VPSX
  • OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues
  • Software installation and upgrades activities
  • Badge Authentication and badge issues
  • Printer troubleshooting issues like driver installation, mapping of printers, print queues, and new printer requests
  • How to handle hardware issues related to printers
  • Managing print services on the server
  • Patching activities on print servers and validations
  • Leading vendor calls
  • Health checks, weekly highlights, and monthly reports
  • Handling p1, p2 tickets and handling MI's
  • RCA
  • Creating and reviewing SOPs
  • Monitor and manage enterprise print services using OMPlus and LRS VPSX for print job routing, auditing, and failover

By joining our team, you will be part of a dynamic environment that fosters growth and collaboration. If you are passionate about delivering exceptional results and taking pride in your work, we encourage you to apply.

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