Senior Oracle Cloud HCM Payroll Specialist

17 hours ago

Surat, Gujarat, India beBeePayroll Full time ₹ 90,00,000 - ₹ 1,20,00,000

About This Role:

We are seeking a seasoned professional to lead our Oracle Cloud HCM Payroll team.

This role is pivotal in establishing and growing our capability, working closely with colleagues to deliver high-quality services.

You will be responsible for leading a team of payroll-focused consultants, managing performance and development, and playing a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions.

A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

Key Responsibilities:

  • Lead and manage a team of Payroll and HCM support consultants, including recruitment, onboarding, mentoring, and line management responsibilities
  • Work as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
  • Partner closely with the Payroll Support Lead to build a cohesive support function and align on service processes and client priorities
  • Act as the subject matter expert on Oracle Cloud Payroll, providing expertise in configuration, processing, troubleshooting, and legislative compliance
  • Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
  • Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
  • Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
  • Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
  • Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
  • Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
  • Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
  • Provide strategic input into the ongoing development and structure of the team
  • Act as a key liaison between teams, ensuring seamless collaboration and shared ownership of outcomes

Person Specification:

  • Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
  • Communication Skills: Ability to communicate clearly and client-facing consultancy skills
  • Teamwork: Collaboration with cross-functional teams, including stakeholders
  • Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
  • Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth
  • Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process

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