Loan Recovery Professional

3 days ago

Allahabad, Uttar Pradesh, India beBeeRecovery Full time ₹ 43,20,000 - ₹ 91,20,000
Job Title: Collections Specialist

The primary responsibility of this role is to effectively manage overdue loans by engaging with customers, negotiating settlements, and ensuring account closures.

  • Establish communication with delinquent customers via phone calls to follow up on overdue payments.
  • Oversee Business Loans, Personal Loans, and Auto Loan portfolios across different stages of delinquency.
  • Offer closure, settlement, or restructuring options aligned with company policies.
  • Maintain accurate records of calling discipline, track promises to pay, callbacks, and payments.
  • Ensure compliance standards are met in customer communication and data handling.
  • Provide a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Requirements:
  • 1-3 years of experience in collections or recoveries, preferably in loans with banks, NBFCs, fintechs, or collection agencies.
  • Prior experience in tele-calling or collections call centers is essential.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery and settlement processes.
  • Fluency in Hindi and English, with additional regional languages being a plus.
  • Excellent negotiation, persuasion, and conflict-resolution skills.

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