
IT Service Management Professional
3 days ago
The ideal candidate will have a solid understanding of IT service management (ITSM) principles and general IT operations.
This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the IT environment.
Main Responsibilities
- Troubleshoot and resolve issues related to the IT platform.
- Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
- Provide support to end-users, addressing their questions and concerns regarding the IT platform.
- Collaborate with other IT teams to ensure seamless integration and operation of the IT platform.
- Ensure all support activities comply with IT security policies and federal regulations.
Key Requirements
- ServiceNow Certified System Administrator (CSA) required.
- 5 years of experience in Information Technology operations.
- Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
- Familiarity with IT security policies.
- Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.
Essential Skills
- Proven knowledge of IT service management frameworks.
- Ability to analyze complex problems and implement solutions.
- Effective communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong technical skills in areas such as networking, server administration, and database management.
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