
Accounts Collector
2 days ago
We are seeking a highly skilled professional to fill the role of Accounts & Billing Collections Associate.
Key Responsibilities:- Billing and Invoicing
- Generate accurate and timely invoices for subscriptions and usage (voice minutes, WhatsApp, Google Rich Communication Services, and telephony)
- Verify prices, discounts, and taxes before sending
- Attach usage reports and issue corrected invoices or credit notes after approvals
- Collections
- Send reminders and follow-up calls/emails to customers
- Record promises to pay and escalate risks to the team
- Support simple payment plans after internal approval
- Cash Application and Reconciliations
- Download daily settlements from payment gateways and banks
- Apply each receipt to the right invoice and clear short payments or unknown receipts within the agreed timeline
- Reconcile Stripe and bank statements
- Taxes and Compliance
- Assist in creating Goods and Services Tax (GST) compliant invoices
- Manage e-invoicing and e-invoice reference numbers
- Verify Tax Deducted at Source (TDS) details and collect certificates
- Usage and Partner Pass-Throughs
- Collate monthly usage from systems and partner portals (e.g., WhatsApp, Google messaging, telecom partners)
- Match partner costs to customer billing and flag any gaps that affect margins
- Reporting and Month-End Close
- Update weekly reports on collections health, aging of unpaid invoices, and open disputes
- Prepare month-end schedules, including lists of unapplied cash and disputes
- Purchase Orders and Customer Portals
- Track purchase order status and balances
- Upload invoices and back-ups to customer portals and resolve any rejections
- Customer Setup and Renewals
- Maintain customer master data (billing contacts, tax details, payment terms)
- Prepare renewal pro-formas and ensure invoices are released on time
- Processes and Systems
- Keep standard operating procedures and checklists current
- Raise data issues in the customer relationship management system or billing system
- Keep folders structured and audit-ready
- Collaboration
- Work with Sales and Customer Success on purchase orders, renewals, and disputes
- Coordinate with Finance, Legal, Revenue Operations, and Product teams on pricing or usage-metering issues
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