Senior Content Review Specialist

5 days ago

Hyderabad Secunderabad Telangana, India beBeeAuditing Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title: Quality Auditing Associate

In this role, you will be responsible for ensuring the quality of our content by applying general guidelines and precedents to solve routine problems.

You will work closely with your team and direct supervisor to achieve your goals and make informed decisions that impact your own work.

This is an individual contributor role as part of a team, with a predetermined scope of work. You may be required to work in rotational shifts.

What We're Looking For
  • AML/KYC: Understanding of AML/KYC guidelines and policies specific to the platform or industry. Familiarity with various types of online content, including text, images, videos, and audio.
  • Policy Interpretation: Ability to interpret and apply content moderation policies consistently and accurately.
  • Communication Skills: Excellent verbal and written communication skills to deliver engaging refresher sessions. Active listening skills to understand reviewer questions and concerns. Engage in client discussion for process improvement sessions.
  • Quality Assurance: Knowledge of quality assurance processes and best practices for maintaining content standards. Proficient in Ms Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports. Data analysis skills to interpret quality metrics and make data-driven improvements. Conduct RCA, provide feedback, manage coaching logs.
  • Cultural Sensitivity and Resilience: Awareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery. Strong coping, emotional resilience, and stress-management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of clients.
  • Data Analysis: Basic data analysis skills to identify trends, patterns, and areas of improvement, using MS Excel or Google sheets. Capability to assess the potential risks associated with various types of content via data analysis.
  • Attention to Detail: Keen eye for identifying inappropriate, offensive, or harmful content.
  • Decision Making: Skill in making well-informed and consistent content approval or rejection decisions.

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