Quality Assurance Specialist
6 days ago
Job Summary
A Quality Analyst plays a crucial role in the contact center by monitoring customer interactions and providing actionable insights to improve agent performance.
Key Responsibilities
- Conduct regular call monitoring to gather information on agent performance.
- Evaluate interactions using evaluation forms to capture insights.
- Maintain working knowledge of quality standards.
- Develop and perform quality test processes.
- Make recommendations for performance improvement.
- Create, review, and refine user experience documents.
Requirements
- Excellent communication and written skills.
- Must be a graduate.
About RR Staffing & HR Services
RR Staffing & HR Services is a leading provider of staffing solutions, dedicated to delivering exceptional talent to clients across various industries.
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