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Quality Assurance Manager

2 weeks ago

Mumbai, Maharashtra, India acura Solution Full time
Job Description:

The Quality Lead is responsible for ensuring the quality of systems software products, processes, and procedures.

  • Evaluates compliance with agreed-upon standards and procedures through process monitoring, product evaluation, and work product audits.
  • Manages projects, coaches, and mentors other team members to develop and deliver effective Quality SLAs that maximize Cx and productivity.
Key Responsibilities:
  1. Set up, manage, and achieve Quality SLAs across all live projects for the Cross Sell Business.
  2. Assist in business transformation and drive effective processes with quality standards that align with the Bank's objectives and regulatory framework.
  3. Meet with key business stakeholders and project members to document business and functional requirements.
Requirements:
  • Expert guidance to build upon quality assurance test standards to achieve business benefits for all stakeholder groups.
  • Continual process improvement to sustain customer satisfaction, sales productivity, and excellent understanding of quality cost-benefit principles.
  • Lead improvement opportunity identification across verticals through audits, process mapping, strategic reviews, VOC, benchmarking, etc.