Process Specialist

Job Summary:

We are seeking a Process Specialist to join our team. The successful candidate will be responsible for managing the Order to Cash process, including collections, cash applications, and customer master data.

Key Responsibilities:

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• Manage a team of analysts to ensure efficient and accurate post audits of closed and written off deductions\
• Identify opportunities for recovery of invalid deductions and contribute to revenue growth\
• Oversee daily activities and provide guidance to ensure efficient and accurate deduction resolution\
• Support senior leadership with client presentations and provide input on expanding scope\
• Assist in implementing AR and Cash Applications policies in alignment with established strategies and contractual obligations\
• Maintain up-to-date documentation of AR and Cash Applications strategy within the Policy and Procedures Manual\
• Support drafting and distribution of internal control policies related to AR and Cash Applications\
• Supervise current positions by performing sounding activities related to outstanding debt\
• Supervise past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department\
• Works closely with Cash Application team to ensure accurate matching of payments\
• Receives requirements to perform changes to the customer database\
• Follows up with customers, requests for payments and investigates the reasons for non-payments\
• Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues\
• Participate in regular process reviews to identify improvement opportunities and support implementation of approved changes\
• Ensure adherence to Customer's accounting policies and procedures as defined in the Policy and Procedures Manual\
• Support internal and external audits by providing required data and documentation related to Order to Cash processes\
• Update desktop procedures when changes occur, or annually as required, ensuring accuracy and policy alignment\
• Assist in reviewing and formatting newly created or revised procedures for consistency and clarity\
• Support process governance efforts by ensuring timely documentation updates and audit trail maintenance\
• Collaborate with cross-functional teams, including service providers, to ensure smooth execution of AR and Cash Application processes\
• Serve as first point of contact for internal questions or clarifications related to policy and process documentation\
• Escalate unresolved issues to appropriate leadership per escalation protocols\
• Perform periodic credit reviews and assessments for existing and prospective customers, recommending credit limits and risk ratings\
• Review and approve or reject periodic credit reviews, including high-value accounts\
• Conduct credit reviews for all new customers, including development of credit strategies and documentation of outcomes\
• Support customer bankruptcy and default processes, ensuring appropriate action is taken to manage exposure\
• Manage escheatment process in compliance with applicable laws and internal policies\
• Create and maintain accurate credit files per documented desktop procedures\
• Release or block customer orders based on established credit limits and risk ratings, within defined authority matrix\
• Escalate and manage release or block of orders that exceed authority levels or belong to white glove accounts\
• Communicate credit holds or releases to relevant internal stakeholders in timely manner\
• Maintain and update SAP credit-related fields (e.g., credit limits, invoice delivery methods, contact info) for Sold-To and Payer entities not processed through Master Data Governance (MDG)\
• Perform master data maintenance activities for Sold-To and Payer entities using MDG software\
• Perform Credit Master change audits and approve or reject changes to ensure data integrity\
• Generate and analyze credit and AR reports (e.g., AR Aging, Average Days to Pay, Unearned Cash Discount reports)\
• Provide actionable reporting insights to relevant business units, including sales and finance teams\
• Perform reserve analysis and credit reclassification activities review and approve associated journal entries and reconciliations\