Network Operations Manager
4 days ago
An accomplished Manager who will drive business growth by leading teams in implementing technology solutions.
- Minimum 4 years experience on operation of networking, firewall, SDWAN
- Strong understanding of networking, SDWAN, firewall concepts, including TCP/IP, subnetting, VLANs, SSL VPN, NGFW and routing protocols (OSPF, BGP, EIGRP)
- Clear and professional verbal & written communication to interact with customers, vendors, and internal teams
- Leverage technical expertise to deliver high-quality services to customers within agreed service level agreements (SLAs).
- Collaborate with cross-functional teams to resolve complex network issues efficiently.
- Develop and maintain in-depth knowledge of networking technologies, including Layer 2 & Layer 3 networking, WAN technologies, and security best practices.
- Maintain accurate records of incidents, changes, and troubleshooting steps.
- Educate junior engineers on the latest network technologies and procedures.
We are looking for a skilled manager to lead our team in providing exceptional customer service and support. The ideal candidate will have a strong background in networking, excellent communication skills, and a proven track record of delivering results under pressure.
Requirements:- Hands-on experience with Layer 2 & Layer 3 networking (Switching, Routing, and WAN technologies)
- Ability to troubleshoot and resolve Level 1 & Level 2 network incidents, including connectivity issues, latency, and packet drops
- Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet)
- Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs
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