Network Operations Center Manager

2 days ago

Pune, Maharashtra, India Fiserv Full time
Network Operations Center Manager

Exp. Range: 12-16 Years

Location: Pune

Job Description:

What does a successful Network Operations Center Manager do at Fiserv?

As a Network Operations Center (NOC) Manager at Fiserv, you will lead a high-performing team of network engineers responsible for the real-time monitoring, incident response, and operational support of Fiserv's hybrid network infrastructure. This includes LAN/WAN, SD-WAN, firewalls, load balancers, and cloud-integrated systems supporting both internal users and external clients. You will be accountable for ensuring service uptime, managing escalations, driving automation, and continuously improving operational processes. This role supports our mission by maintaining robust network operations, ensuring seamless connectivity, and enhancing overall service reliability.

What you will do:

- Provide technical guidance for complex networking issues, including routing, switching, SD-WAN, firewalls, and load balancers.
- Monitor network infrastructure in real-time, detect and resolve incidents promptly, and lead incident response efforts.
- Lead, mentor, and develop a team of NOC engineers to ensure continuous coverage and operational excellence.
- Coordinate with vendors and stakeholders to manage SLAs, ticket progress, and communicate during major incidents.
- Drive automation and process improvement initiatives to reduce manual effort and enhance operational maturity.

What you will need to have:

- 10+ years of experience in network operations, with at least 4 years in a leadership or managerial capacity.
- Strong understanding of networking protocols: BGP, EIGRP, MPLS, TCP/IP, HTTP, FTP, Spanning Tree.
- Hands-on experience with Cisco routers/switches, SD-WAN platforms, and enterprise-grade firewalls.
- Proficiency in load balancing concepts and technologies (F5, Citrix).
- Experience with network monitoring tools (e.g., SolarWinds, Nagios, Splunk, or equivalent).
- Scripting skills in Python; familiarity with automation frameworks and AI/ML tools for network operations.
- Excellent communication, analytical thinking, and decision-making skills.
- Ability to lead under pressure and manage multiple priorities in a fast-paced environment.
- Bachelor's degree in computer science, Information Technology, or a related field, and/or equivalent military experience.

What would be great to have:

- Willingness and capability to quickly learn new technologies required for accomplishing operational goals.
- Extensive troubleshooting and analytical thinking skills.
- Capable of exercising discretion and independent judgment.
- Experience in using Gen AI for network infrastructure automation.

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