High-Value Account Recovery Expert

2 weeks ago

Gulbarga, Karnataka, India beBeeRecovery Full time ₹ 80,00,000 - ₹ 1,00,00,000
Senior Recovery Specialist

Job Description:

The Senior Recovery Specialist plays a pivotal role in managing high-value and complex accounts to ensure timely recovery of outstanding dues. This position requires strong negotiation skills, an analytical approach to identifying at-risk accounts early, and the ability to mentor junior team members.

Key Responsibilities:

  • Manage a portfolio of priority accounts with overdue balances to achieve maximum recovery.
  • Directly engage with clients to negotiate payment terms, settlements, or repayment plans.
  • Conduct thorough follow-ups via calls, emails, and written correspondence.
  • Review payment history and account behavior to identify early warning signs of potential defaults.
  • Provide feedback to the credit team on customers showing increased risk.
  • Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
  • Manage complex cases involving disputes, bounced payments, or high-risk clients.
  • Work closely with the legal team on accounts requiring formal recovery actions or notices.
  • Support junior recovery specialists by providing guidance on recovery strategies, risk flags, and client engagement techniques.
  • Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.
  • Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for senior management.

Qualifications:

  • Education: Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage.
  • Experience: 3–5 years in collections, receivables management, or credit control, with exposure to credit risk assessment.
  • Strong negotiation, analytical, and conflict resolution skills.
  • Ability to manage multiple accounts and priorities under pressure.
  • Proficiency in MS Excel and collections/accounting software.

Skills & Competencies:

  • Strong interpersonal and communication skills.
  • Persistence and resilience in high-pressure situations.
  • Analytical mindset with the ability to identify risk patterns.
  • Attention to detail and accuracy in documentation.
  • Customer-focused approach while maintaining firmness on payment commitments.

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