Quality Assurance Specialist

6 hours ago

Erode, Tamil Nadu, India beBeeCompliance Full time ₹ 9,00,000 - ₹ 14,25,000
Job Title: Quality Assurance Specialist

Location: Pune, Hinjewadi (Work from Office)

Experience: 4 to 8 Years (Minimum 2 years of documented quality experience)

Industry: BPO / Financial Services

Process: Anti-Money Laundering (AML) / Know Your Customer (KYC)

  • We are seeking a meticulous and experienced Quality Assurance Specialist to support our AML/KYC operations team.
  • The ideal candidate will have hands-on experience in quality assurance within the BFSI domain, specifically in compliance-related processes.

The role will be responsible for ensuring process adherence, driving error reduction, and supporting process improvements through audits and feedback mechanisms.

Key Responsibilities:
  1. Conduct regular audits of AML/KYC cases to ensure compliance with regulatory and internal standards.
  2. Identify process gaps and provide constructive feedback to enhance accuracy and efficiency.
  3. Monitor and report on quality metrics, trends, and key performance indicators (KPIs).
  4. Collaborate with the operations and training teams to conduct RCA (Root Cause Analysis) and ensure CAPA (Corrective and Preventive Action) implementation.
  5. Participate in calibration sessions with internal teams and client-side quality stakeholders.
  6. Assist in updating quality control checklists and SOPs as per evolving guidelines.
  7. Support new hire training and refresher training sessions related to compliance quality standards.
  8. Stay updated on the latest AML/KYC regulations, global compliance practices, and quality frameworks.

Required Skills & Qualifications:

  • Graduate in any discipline (Commerce/Finance preferred)
  • 4–8 years of total experience in a BPO or financial services environment
  • Minimum 2 years of on-paper experience as a Quality Analyst in an AML/KYC process
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
  • Proficient in quality audit tools, MS Excel, and report generation
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and documentation skills
  • Ability to work in a fast-paced, deadline-driven environment
Work Conditions:
  • Location: Pune (Candidates should be open to working from the office)
  • Shifts: As per business requirements (may include rotational shifts)
  • Working Days: 5 days a week

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