Senior Business Intelligence Developer

3 days ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title

CMDB Technical Analyst

Description

The CMDB Technical Analyst will be part of the Information Management (IM) function.

This role works closely with the IT ServiceNow System Admin and all process owners within IT, utilizing an agile mindset and methodology.

The ideal candidate should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module and along with a solid understanding of SAM Module.

In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITSM, ITOM and CMDB/Asset areas.

Key Responsibilities
  • Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
  • Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure.
  • Performing data cleansing and deduplication activities
  • Manage the CMDB module, improving data representation accuracy
  • Develop and track key performance indicators for CMDB health
  • Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems.
  • Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.
  • MAPPING data from external systems to the CMDB schema.
  • Defining data quality standards and metrics for the CMDB.
  • Establishing data ownership and accountability across different teams.
  • Implementing data validation processes to ensure data integrity.
  • Experience over HAM | SAM Application
  • Defining HAM | SAM Lifecycle and Governance.
  • Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.
  • Hands on Experience in CSDM model and Life cycle.
  • Working with IT teams to ensure accurate and timely updates to the CMDB.
  • Strong alignment with architect and engineering teams on delivery standards.
  • Provide training on ITOM discovery, OT Module and SAM best practices
  • Collaborating with stakeholders to identify and implement CMDB and ITOM improvements.

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