IT Infrastructure Management Lead
4 weeks ago
We are seeking an experienced IT Infrastructure Management Lead to oversee the strategic management of our IT infrastructure, ensuring high availability and reliability across our global operations. The ideal candidate will have a strong background in IT service management, with expertise in implementing and managing ITIL frameworks.
Job Responsibilities:
- Managing IT services and operations globally, including incident and problem management lifecycle
- Overseeing the implementation of IT infrastructure, including servers, storage, VM infrastructure, antivirus, EDR, backup, network, office 365 emails, Microsoft domain, Cisco email security, Microsoft WVD, and Azure cloud share
- SLA management and datacenter management
- Supervising support escalation from clients to resolve their concerns and address their queries
- Establishing healthy relations with stakeholders to provide support for various IT issues and enhancements
- Coaching and guiding teams for performance improvement
The successful candidate will have at least 8-10 years of experience in IT infrastructure management and a strong understanding of ITIL frameworks. They will be responsible for leading cross-functional teams and working closely with CISO for ISMS implementation and handling ISMS 27001 audits.
Key Skills and Qualifications:
- Strong background in IT service management
- Experience in implementing and managing ITIL frameworks
- Expertise in IT infrastructure management, including servers, storage, VM infrastructure, antivirus, EDR, backup, network, office 365 emails, Microsoft domain, Cisco email security, Microsoft WVD, and Azure cloud share
- Strong leadership and team management skills
- Ability to work closely with stakeholders and vendors
Salary Range:$120,000 - $150,000 per annum
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