Support Engineer Position

1 day ago

Kurnool, Andhra Pradesh, India beBeeApplication Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a skilled and experienced Application Support Specialist to provide high-quality technical assistance to our customers.

Job Overview

The ideal candidate will have prior experience in application support, strong analytical and problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams.

Responsibilities
  • Provide level 1 and level 2 application support for banking and financial applications.
  • Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
Requirements
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.

Nice to Have:

  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.
  • Experience working in an Agile or DevOps environment.

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