Social Media Community Engagement Specialist

16 hours ago

Tiruchi, Tamil Nadu, India beBeeCommunity Full time ₹ 8,00,000 - ₹ 15,00,000

We are seeking a skilled and proactive Social Media Associate with a strong focus on community engagement to drive our social media presence.

This is a full-time role that involves being the voice of our brand across social platforms—building authentic relationships, managing online reputation, and ensuring a positive and engaging brand presence.

Key Responsibilities

  • Engage with followers by responding to comments, messages, and mentions across platforms in a timely and brand-consistent manner.
  • Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
  • Monitor customer reviews and user sentiment across social media platforms like Twitter, Instagram, and more.
  • Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
  • Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
  • Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
  • Work with the Social Media team to implement effective strategies and performance measurement.

Requirements and Qualifications

  • 1–3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic, and solution-oriented tone.
  • Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
  • Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
  • Proficiency with Canva or other visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.

About Our Opportunity

  • We empower agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
  • We are a high-growth B2B SaaS company with healthy profitability and a solid runway.

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