
Technical Problem Solver
2 weeks ago
As a key member of our team, you will play a vital role in shaping the future of customer engagement. You will be part of an inspired community that values Urgency, Accountability and Results.
We are on the forefront of exciting technologies including cloud, mobile and artificial intelligence, thinking big and continually evolving and leading the market.
Our team provides remote technical and application problem resolution and escalation assistance related to Alvaria products.
You will diagnose, troubleshoot, repair and debug complex Application issues related to our software.
Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.
Resolve technical issues of the product suite for our Customers and Partners around the globe.
Document and verify reported problems, troubleshooting and resolving issues utilizing all available tools, resources and documentation.
Engage additional resources when necessary, log/report issues on CRM, provide effective and consistent communication to customers, peers and other teams.
Understand and set issue priority based upon urgency and business impact.
Closing issues by providing quick resolutions and document technical analysis and root cause wherever applicable.
Key Skills:
- Technical problem resolution and escalation assistance
- Application diagnosis and debugging
- Cloud, mobile and artificial intelligence technologies
- Effective communication and collaboration
- Issue prioritization and resolution
Benefits:
- Opportunity to work with cutting-edge technologies
- Collaborative and dynamic work environment
- Professional growth and development
- Flexible working arrangements
What We Offer:
Join us in shaping the future of customer engagement and take advantage of this unique opportunity to grow your career and make a real difference.
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