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Business Operations Manager

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As an Operations Director, you will oversee a team to ensure customer satisfaction.

Main Responsibilities:

  • Oversight of the customer experience from project initiation to delivery.
  • Act as the highest point of escalation for region-specific issues.
  • Coordinate with cross-functional teams to resolve issues efficiently.
  • Manage people to empower the existing team and hire new talents.
  • Maintain adherence to process SOPs and standards for a standardized customer experience.
  • Ensure timely handover, high overall CSAT score, and prompt resolution of escalations.

Expertise and Qualifications:

  • Graduate degree from a reputable university preferred.
  • 7-12 years of work experience in operations or related fields required.
  • People management skills with direct team reporting in past roles essential.
  • Strong attention to detail and excellent written/oral communication skills.
  • Structured thought process and strong analytical ability.
  • Able to thrive in a fast-paced environment.