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Delivery Experience Lead

1 week ago

Bengaluru, Karnataka, India Amazon Full time
About Amazon Logistics
Amazon Logistics is responsible for handling Last Mile delivery duties in partnership with multiple stakeholders. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions. As a Delivery Experience Lead, you will play a key role in achieving this goal by developing and improving Amazon Logistics equipment and processes.

Main Responsibilities
- Develop and improve Amazon Logistics equipment and processes to enhance safety, associate/driver experience, capacity, speed, quality, and cost goals
- Drive a culture of standardization and innovation across WW Process Engineering Org.
- Initiate, define, plan, and manage the rollout of product features and enhancements for the next generation of AMZL Delivery Stations
- Present concepts, designs, program updates, and roadmap to senior leadership on a frequent basis. Strong written and verbal communication skills are essential.

Requirements
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams
- 3+ years of defining and implementing process improvement initiatives using data and metrics
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Our Culture
We strive to create an inclusive environment where employees feel valued and empowered to deliver their best work.