Customer Experience Strategist

5 days ago


Nashik, Maharashtra, India Discoveries Quintessential Full time

We are seeking a proactive and empathetic Relationship Manager to cater to our high-value users. As a key member of our team, you will build deep relationships, create delightful experiences, and drive engagement in a fast-growing gaming platform.

About the Role
  • Provide personalized and high-touch experiences to VIP players, ensuring long-term engagement.
  • Generate insights about VIP player behavior and collaborate with internal teams to implement improvements.
  • Conceptualize and lead initiatives to enhance player loyalty and satisfaction.
  • Leverage data analysis to track and optimize player engagement.
Key Responsibilities
  • Foster Long-Term Relationships
  • Analyzing Data for Improvements
  • Leading Initiatives for Player Loyalty
  • Enhancing Player Engagement
Requirements
  • Strong empathy and interpersonal skills to build lasting relationships with high-value users.
  • A proactive mindset, always looking to enhance the VIP experience.
  • Familiarity with Metabase, SQL, Excel (a strong plus).
  • Exceptional English communication skills (written & verbal).
  • Prior experience as a relationship manager or in VIP customer management is a plus.
  • Understanding of chess and real-money gaming is beneficial.


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