Customer Service Representative
4 days ago
Company Overview
Gamut HR Solutions, a Hyderabad-based company, specializes in matching candidates with ideal job opportunities. Our team of 2-10 employees prioritizes personalized service to ensure job-seekers find the right fit. Visit us at Gamut HR Solutions to learn more about our career services.
Job Overview
We are seeking experienced female customer service representatives to join our dynamic team at Gamut HR Solutions in Hyderabad. This is a full-time, mid-level position, ideal for candidates with 4 to 6 years of experience in customer interaction roles or telecalling. You will be an integral part of our team, engaging with clients and supporting their needs.
Responsibilities and Qualifications
- Utilize excellent communication skills to effectively convey information and interact with clients over the phone.
- Develop a strong customer service orientation to understand and fulfill customer needs in a friendly and efficient manner.
- Ability to handle rejection with resilience, maintaining a positive demeanor and persistence in challenging situations.
- Persuasion skills to influence and convince potential clients, enhancing customer acquisition and retention.
- Active listening to fully assimilate client information, ensuring personalized service responses.
- Problem-solving abilities to provide solutions and resolve customer queries in a timely manner.
- Patience to accommodate client queries and concerns, ensuring a calm and professional interaction.
- Empathy to connect with clients on a human level, fostering trust and rapport.
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