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Customer Service Representative

1 month ago

Hyderabad, Telangana, India Flashoot Full time

Job Title: Customer Care Representative

Location: Remote

Company: Flashoot

Type: Full-Time

About Flashoot:

Flashoot is a game-changing reel-making company that delivers high-quality, real-time video production for corporate events, brand campaigns, and influencers. As we continue to expand, we are looking for a confident and proactive Customer Care Representative to play a key role in customer interactions.

Role Overview:

As a Customer Care Representative, you will be the first point of contact for customers, handling inquiries, pitching Flashoot's services, and discussing our packages. You'll need excellent communication and convincing skills to promote our services, while also being able to manage customer interactions efficiently under pressure.

Key Responsibilities:

  • Handle Customer Calls: Respond to incoming calls from potential and existing customers, addressing inquiries and providing information about Flashoot's services.
  • Service Pitching: Effectively pitch Flashoot's video production packages and services, tailoring the conversation to meet the customer's needs.
  • Customer Engagement: Engage with customers to understand their requirements and offer solutions that align with their goals.
  • Convincing Skills: Use your persuasion skills to close deals and convince customers to choose Flashoot for their video production needs.
  • Handle Pressure: Work efficiently under pressure, ensuring customer queries are handled promptly and professionally.
  • Resolve Issues: Address any customer complaints or concerns, ensuring high levels of satisfaction and customer retention.
  • Cross-functional Collaboration: Coordinate with other departments such as sales and production to ensure smooth service delivery.

Qualifications:

  • Strong verbal communication skills with the ability to articulate clearly and persuasively.
  • Proven experience in customer service or sales, ideally in a fast-paced environment.
  • Ability to work under pressure and manage multiple customer inquiries efficiently.
  • Strong persuasion and convincing skills to pitch services and packages.
  • Ability to handle customer complaints diplomatically and professionally.
  • Basic knowledge of video production services is a plus but not required.

Why Work with Flashoot?

  • Be part of an exciting, fast-growing company that's revolutionizing video production.
  • Opportunities for growth and career advancement.
  • Competitive salary and incentives based on performance.

To Apply:

Send your resume and a brief cover letter detailing your customer service experience and why you'd be a great fit for Flashoot to karthik@flashoot.com