IT Support Specialist

2 days ago

Davangere, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

Key Responsibilities:

  • Optimize incident management to minimize business disruption and ensure seamless operations.
  • Provide expert technical support for Service Desk Operations, ensuring timely and effective resolution of user issues through efficient communication and problem-solving skills.
  • Utilize the Service Now platform to track, manage, and report incidents and service requests in a transparent and data-driven manner.
  • Implement and maintain Windows-based systems for optimal performance and security, adhering to industry standards and best practices.
  • Oversee networking infrastructure to ensure reliable connectivity and data flow, fostering a collaborative work environment.
  • Deliver remote desktop support to users, ensuring secure and efficient access to necessary resources and tools.
  • Collaborate with teams to enhance service delivery, optimize IT processes, and drive continuous improvement initiatives.
  • Analyze incident trends to identify areas for improvement and implement proactive measures to mitigate potential disruptions.
  • Develop and maintain comprehensive documentation for IT processes and procedures, facilitating knowledge sharing and onboarding.
  • Ensure compliance with industry standards and best practices in the cards and payments domain, upholding the highest levels of quality and integrity.
  • Provide training and guidance to users on IT systems and tools, promoting self-sufficiency and confidence.
  • Monitor system performance and implement necessary upgrades and patches to ensure peak functionality and security.
  • Support a hybrid work model by ensuring secure and efficient remote access solutions, enabling flexible work arrangements.

Required Skills and Qualifications:

  • Strong expertise in incident management and Service Desk Operations.
  • Proficiency in the Service Now platform for managing IT services.
  • Solid experience with Windows systems and networking infrastructure.
  • Capability in remote desktop support and troubleshooting.
  • Understanding of the cards and payments domain and its IT requirements.
  • Ability to work effectively in a hybrid work environment.
  • Excellent communication and collaboration skills for user support and team interaction.

Essential Skills:
Service Desk, Good Communication Skills

Benefits:
This role offers a unique opportunity to contribute to a dynamic team and grow your career in a rapidly evolving industry. You will have the chance to develop your skills, expand your knowledge, and make a meaningful impact on our organization's success.

Others:
By joining our team, you will be part of a diverse and inclusive community that values creativity, innovation, and teamwork. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

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