Senior Salesforce Service Cloud Strategist
3 days ago
**Job Description for Senior Salesforce Service Cloud Strategist
We are seeking a seasoned Senior Salesforce Service Cloud Strategist to join our team at The Right Hire Limited. This role requires an experienced professional who can design, develop, and implement scalable Salesforce Service Cloud and Community Cloud solutions.
About the Role
This position involves leading Salesforce Service Cloud and Community Cloud implementations from inception to deployment, ensuring seamless customer experiences. Key responsibilities include:
- Designing and executing Salesforce Service Cloud and Community Cloud strategies that align with business objectives.
- Collaborating with cross-functional teams to gather requirements and deliver high-quality solutions.
- Developing and customizing solutions using Apex, Visualforce, Lightning Web Components (LWC), and Salesforce configurations.
- Implementing and optimizing case management, knowledge management, self-service portals, and integrations.
- Providing technical guidance and mentorship to junior developers.
- Staying current with Salesforce advancements and recommending innovative solutions.
Requirements
To succeed in this role, you will need:
- 5+ years of Salesforce development experience with expertise in Service Cloud and Community Cloud.
- Proven track record of 3+ successful Service Cloud and CX Cloud implementations.
- Strong development expertise in Apex, Visualforce, and LWC.
- Solid understanding of Salesforce best practices, governor limits, and security models.
- Excellent communication, problem-solving, and stakeholder management skills.
- Salesforce Certified Administrator and Salesforce Certified Platform Developer I (or higher).
Preferred Qualifications
The ideal candidate will have:
- Experience with Salesforce Sales Cloud, Marketing Cloud, or Data Cloud.
- Familiarity with Industry Clouds (e.g., Health Cloud, Financial Services Cloud).
- Experience with Agile development methodologies.
- Knowledge of integration tools and APIs.
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