Quality Assurance Specialist

2 weeks ago


Mumbai, Maharashtra, India beBeeQuality Full time ₹ 4,20,000
Job Title: Quality Assurance Specialist

As a key member of our team, you will be responsible for ensuring the highest level of quality in our sales processes.

The main responsibilities of this role include:

  • Monitoring and evaluating inbound and outbound sales calls to identify areas for improvement.
  • Ensuring compliance with established quality and sales guidelines.
  • Identifying training needs and recommending process improvements to enhance overall performance.
  • Providing constructive feedback and coaching to sales agents to help them develop their skills.
  • Preparing daily, weekly, and monthly quality reports and audits to track progress and identify trends.

Candidate Requirements:

  • Experience: A minimum of 1 year as a Quality Analyst in a BPO, preferably in sales.
  • Age Limit: 25-35 years.
  • Education: Graduate (any stream).
  • Language: Fluent in English and basic Hindi.
  • Gender: Male and Female – Both eligible.
  • Shift Timing: Day Shift (09:30 AM – 06:30 PM).
  • Work Days: Monday to Saturday (Sunday Off).


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