
Quality Assurance Specialist
2 weeks ago
As a key member of our team, you will be responsible for ensuring the highest level of quality in our sales processes.
The main responsibilities of this role include:
- Monitoring and evaluating inbound and outbound sales calls to identify areas for improvement.
- Ensuring compliance with established quality and sales guidelines.
- Identifying training needs and recommending process improvements to enhance overall performance.
- Providing constructive feedback and coaching to sales agents to help them develop their skills.
- Preparing daily, weekly, and monthly quality reports and audits to track progress and identify trends.
Candidate Requirements:
- Experience: A minimum of 1 year as a Quality Analyst in a BPO, preferably in sales.
- Age Limit: 25-35 years.
- Education: Graduate (any stream).
- Language: Fluent in English and basic Hindi.
- Gender: Male and Female – Both eligible.
- Shift Timing: Day Shift (09:30 AM – 06:30 PM).
- Work Days: Monday to Saturday (Sunday Off).
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