Group Performance Leader

2 weeks ago

Pune, Maharashtra, India beBeeLeadership Full time US$ 1,60,000 - US$ 2,40,000
Job Title: Senior Group Manager

 

Job Purpose and Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises Business as Usual.

 

Primary Duties & Responsibilities:

  • Lead and develop a high-performing team supporting Accounts and provide exceptional quality assurance services to clients.
  • Drive and improve efficiency, leading to better operating margins with strong focus on governance, timelines, and risk management.
  • Redesign and deploy sampling and stratification strategy based on Compliance checks, Financial processes (volume and Value mix) Errors, Customer priorities, and Agent performance.
  • SLA baselining, predictive SLA monitoring, and reporting.
  • Provide thought leadership, creative solutions, and leverage problem-solving techniques to drive continuous improvement.
  • Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits.
  • Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism and control frameworks.
  • Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions, and trends leading to performance enhancement and client experience.
  • Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential).
  • Foster a spirit of continuous learning and collaboration across teams.

 

Qualifications:

  • Graduate/Post Graduate
  • Overall work experience of minimum 12 yrs.; Minimum 6 years in Management role of managing transactional and strategic quality.
  • Lean Six Sigma Black Belt certified Mandatory
  • Experience of working in F&A Accounts (PTP, OTC, RTR towers mandatory)
  • Experience in automation of aspects of Quality function
  • Knowledge and experience of Agile methodology and demonstrate a digital mindset
  • Should have analytical bent of mind along with lateral thinking.
  • Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and values
  • Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity, and rapid change

  • Group Leader

    7 days ago

    Pune, Maharashtra, India ServiceMax Full time

    Job DescriptionOur world is transforming, and PTC is leading the wayOur software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their businessOur people make all the difference in our successToday, we are a global team of nearly 7,000 and our main...

  • Group Content Writer I

    3 hours ago

    Pune, Maharashtra, India ZIFF DAVIS PERFORMANCE MARKETING Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Group Content Writer I, CommerceThis role is For Ziff Davis Performance Marketing and will support its Brand - CNET Group, home to CNET, PCMag, Lifehacker, ZDNET and Mashable is expanding its commerce content team, and were hiring a Content Writer l based in India.The editorial commerce team writer will create and update commerce content such as deals...

  • Group Leader- PCG Equities

    4 weeks ago

    Pune, Maharashtra, India Virtuous Advisors & Resources Private Ltd (Virtuous Resources) Full time

    Group Leader- PCG EquitiesLocation: MumbaiReporting to: Regional Head- PCGCompany: Motilal OswalAbout the role:The role would require complete P&L responsibility for the Team reporting in - To make sure targets /goalare achieved as per projections for the financial year - To take initiatives in new business as given by theorganization. To ensure quality...

  • Group Leader and Organic Chemistry Expert

    4 days ago

    Pune, Maharashtra, India beBeeChemist Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Sr. Group LeaderThe successful candidate will be responsible for leading end-to-end synthesis and scale-up of HP APIs.Key Responsibilities:Lead cross-functional collaboration for successful tech transfer and scale up.Ensure containment and EHS compliance.Drive the synthesis and scale-up of HP APIs.Collaborate with team members to achieve project...

  • Sr. Group Leader

    2 weeks ago

    Pune, Maharashtra, India Hikal Full time

    Job DescriptionRESPONSIBILITIES:- Group Leader -HP API Lab- Ph.D. in organic chemistry (post-doc is preferable) from reputed institutions in India/overseas- Lead end-to-end synthesis and scale-up of HP APIs.- Ensure containment and EHS compliance.- Drive cross-functional collaboration for successful tech transfer and scale up

  • Team Leader

    1 week ago

    Pune, Maharashtra, India Hiresquad Full time ₹ 8,00,000 per year

    Leading BPO in PuneHiring For Team Leader/Assistant ManagerUS Healthcare Voice ProcessCTC UPTO 8 LPARequire min 1 Year as Team Leader Experience in International BPO in HEalthcare ProcessStrong in Operations Matrices like Attrition, Shrinkage, CSATShifts 24*7Require Excellent Communication skills in Written & VerbalCall or mail CV at The Team Leader,...

  • Automation and Performance Testing Leader

    1 week ago

    Pune, Maharashtra, India beBeeTesting Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Opportunity: Automation and Performance Testing Leader\We are seeking an experienced Automation and Performance Testing Lead to join our team. As a key member of our QA team, you will lead the implementation of automation and performance testing best practices and strategies.\About the Role\\Leverage your expertise in automation and performance testing...

  • Team Leader

    1 week ago

    Pune, Maharashtra, India Hiresquad Resources Full time ₹ 80,000 per year

    Leading BPO in PuneHiring For Team Leader/Assistant ManagerUS Healthcare ProcessRequire Experience in Healthcare(Mandatory)Require min 1Year as Team Leader Experience in International BPOLooking for Candidates from BPO ONLYStrong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLAMust have Excellent Communication SkillsCTC UPTO 8PAShifts...

  • Legal Assistant Leader

    2 weeks ago

    Pune, Maharashtra, India beBeeleadership Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Title: Legal Assistant LeaderThe role of a team leader in process management is a key position that involves managing a group of 20+ resources, ensuring process compliance, and meeting commitments.Key Responsibilities:

  • Group Manager

    2 weeks ago

    Pune, Maharashtra, India crescendo global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Group Manager - Strategic Sourcing & Category Management (Marketing) - 4 Years - Pune Discipline: ProcurementJob type: PermanentContact name: Aayushi GoyalContact email: *************Job ref: 61010Published: about 9 hours agoJob Overview We are looking for a seasoned professional in Strategic Sourcing and Category Management with expertise in Marketing...