Operational Excellence Specialist
1 week ago
Job Overview
The Service and Process Specialist role at Ernst and Young LLP is a critical position that requires an individual with expertise in process improvement, IT service management, and analytical skills. This person will be responsible for analyzing current processes, procedures, and system functionality to achieve more effective operational services and accuracy while assessing appropriate risk management controls.
Main Responsibilities
- Analyze current processes and identify areas for improvement, collaborating with internal teams to conceptualize and implement process improvements.
- Develop and coordinate process improvements using automation tools such as Microsoft Automate and PowerApps.
- Lead the development of internal standards for operational communications, procedures, and automated workflows, ensuring compliance with ITIL guidelines.
- Partner with various teams to collaborate on process improvements, actively researching and troubleshooting complex operational issues and offering recommendations to management.
Key Skills and Qualifications
- Strong knowledge of ITIL v3 or v4 Foundation certification or equivalent.
- Excellent oral and written communication skills.
- Experience in building out dashboards and/or metrics in PowerBI.
- Familiarity with automation tools such as Microsoft Automate and PowerApps.
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