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Operational Excellence Specialist

3 weeks ago

Bengaluru, Karnataka, India Amazon Full time

At Amazon, we are seeking an experienced Operational Excellence Specialist to join our team. As a member of the Operations Excellence Team, you will play a critical role in guiding and assisting sellers to ensure seamless experience while working with Amazon systems.

The primary responsibility of this position is to provide all reasonable support to sellers in improving their capabilities to execute their business in the most optimum way. This includes assisting sellers to get well-versed with various Amazon tools, providing on-ground support to assess inputs like Vendor Returns, Returns Disputes, etc., and undertaking on-ground training of new sellers.

This role also involves interacting/coordinating with sellers, identifying and correcting errors, maintaining records of work received and work performed, and taking on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings, etc.

  • Ensure seller/vendor operational performance delivery inline with targets
  • Identify and articulate strategic importance of metrics as a basis for managing tradeoffs, improving the customer experience, and making decisions with internal and external stakeholders
  • Work closely with vendor operations teams on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
  • Define, prioritize, and monitor to execution the programs/projects to achieve targets be delivered on time
  • Create, write, and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule from strategy to execution

**Key Requirements:**

  • Bachelor's degree in management, business administration, economics, engineering, marketing
  • 2+ years of sales experience