Digital Transformation Lead

4 days ago

Mumbai, Maharashtra, India Aditya Birla Group Full time

Job Specification:

  • 8-12 years of experience in handling responsibilities of SAP Sales & Distribution and CRM C4C excellence in manufacturing industry, with thorough business process knowledge of Presales, Sales, Distribution and Billing.
  • Responsible for leading and strategizing SAP roadmap for the organization, engaging and assessing solution and technical partners, with ability to lead SD and CRM leadership discussions with domain depth and contextual understanding for value addition.
  • Additional knowledge of SAP MM, FI and Power BI is preferred, with strategic and digital acumen, critical thinking, creativity, self-motivation, time management, and eagerness to learn new skills and mindsets.
  • Working very closely with internal and external stakeholders for implementing industry best practices for SD and CRM domain, providing ongoing support to users by continuously improving and refining Presales, Sales, and Logistics operations.
  • Preparation of project charter with scope, project timeline, effort estimates, governance structure, RACI & success criteria for leading SAP projects.
  • Support to routine issues in SAP SD & CRM & integrated applications, with good understanding on integrations with various modules i.e., FI, MM, PP, QM etc.
  • Single point of contact for all the SAP SD and CRM needs, ensuring value achievement from the outsourced relationship with suppliers by managing the day-to-day relationship with the Service Provider to ensure the effective delivery of outsourced services, specifically.
  • Conduct business user trainings, coordinating services, projects, and plans within domain to ensure priorities are addressed appropriately.
  • Preparation of functional specification and work with ABAP team for development, participating in the SAP audits for closure, and implementing SOD, access controls and process controls, SOPs.

Business Process Optimization and Best Practices

  • Preparation of business requirements for current and future with a view to realizing business benefits, working very closely with internal and external stakeholders for implementing industry best practices for SD and CRM.
  • Identify process gaps, prepare business case, and implement changes, develop and demonstrate proof of concepts in new areas, and process standardization across the business units.

Competency Building

  • Design learning programs for business on SAP best standards and technologies, lead a community for sharing best practices in usage of tools and technologies that will optimization entire customer experience, logistics and manufacturing process.

Domain/ Leadership / Product or Service Knowledge

Preferred Education: Graduate/ Postgraduate

Domain & Leadership Skills: SAP SD, CRM

Service knowledge / Product knowledge: SAP HANA, SAP C4C and Power BI

Preferred areas of Experience

SAP SD, CRM

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