Career Growth Opportunity

6 days ago


Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 2,50,000 - ₹ 3,00,000
Job Title

We are seeking a Customer Success Manager to join our team.

This is a full-time role that involves ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis.

  • Key Responsibilities:
  • Establish clear client retention goals
  • Process milestones for the clients and employees to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience
Requirements

The ideal candidate will have prior work experience as a Customer Success Manager or similar role with an E-Learning or Ed-Tech industry.

They must possess exceptional ability to communicate and foster positive business relationships.

Technical skills required include proficiency in the use of the product or service.

Accountability and personal organization are essential qualities for this role.

Experience in managing a diverse group and training each according to company standards is also necessary.

The candidate must be fluent in English and Hindi.

Education background should be Min B.tech/BE/BSC.



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