Holiday Operations Specialist

2 days ago

Surat, Gujarat, India beBeeTravel Full time ₹ 42,00,000 - ₹ 48,00,000

**Holiday Operations Specialist Role Summary:**

We are seeking an experienced and detail-oriented Holiday Operations Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences by crafting personalized holiday itineraries and ensuring seamless travel arrangements.

The ideal candidate will possess excellent communication skills, a strong understanding of travel products and services, and the ability to problem-solve in a fast-paced environment.

  • **Key Responsibilities:
  • Create customized holiday packages that meet customer preferences and budget requirements.
  • Collaborate with vendors to secure competitive rates and high-quality service delivery.
  • Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.
  • Provide exceptional customer service by addressing queries and concerns promptly and professionally.
  • Manage customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.

Requirements:

  • 3-4 years of experience in holiday operations or a related field.
  • Demonstrated expertise in handling hotel bookings, flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services (flights, hotels, activities, etc.).
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.
  • Passion for travel and a strong understanding of customer service principles.

What We Offer:

A dynamic work environment, opportunities for professional growth, and a chance to make a real difference in the lives of our customers.

Join Our Team:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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