Senior Technical Program Manager

3 weeks ago


Bengaluru, Karnataka, India NetApp Full time
Job Summary

As a seasoned Manager, GSSC at NetApp, you will oversee a team responsible for delivering 24X7 Managed Services projects. Your primary goal is to manage projects to meet service delivery, quality, and cost goals. You will set program goals, plans, and schedules, monitor project execution, drive issue resolution, and ensure successful achievement of program goals.

  • Provide management oversight to the technical team of professionals from Global Services and Solutions Centre (GSSC).
  • Identify needed resources for projects, define and assign major project roles.
  • Monitor the program cycle from initiation through delivery, interfacing with external customers or field-based employees on technical matters, as needed.
  • Assign and monitor work of GSSC Managed Services team technical staff, providing technical support and direction.
  • Select, develop, and evaluate personnel to ensure the efficient operation of the function.
  • Keep senior management informed of key issues and changes which may impact expected business results.
  • Ensure that projects adhere to the company processes and initiate process improvements as needed.
  • Assume responsibility for results, including costs, methods, and staffing, quality of service delivery, and continuous improvement.
Responsibilities

Drive business outcomes, services, and solutions to our Managed Services customers.

  • Responsible for Team SLA, SLO, and established KPIs.
  • Ability to drive a high-performance team to deliver consistent value to customers.
  • Own employee engagement, retention, hiring for your team.
  • Stakeholder communication, Collaboration, and Team Development.
  • Develop and maintain partnerships with third-party resources, including vendors and suppliers.
  • Risk Management, Documentation, Compliance, and Regulatory adherence.
  • Owner for skill building, creating individual development plans for your team members.
  • Own employee engagement, retention, hiring for your team.
  • Experience sharing feedback on improvement areas and bringing continuous improvement in service delivery.
  • Owner of the special project assignments, Incident, Problem, Service Request, Change, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting, and establishing service improvement activities when required.
Requirements

Bachelor's or Master's Degree in Engineering or Science.

  • 10+ years of experience working in a customer-facing service delivery/technical/account/project management role with a high level of accountability.
  • 5+ years of experience in Project Management, Customer-facing technical leader role (design/implementation/consulting/Managed Services) at a Cloud services provider or Managed services provider.
  • Technical Program or Project Management experience in handling IT Infra or Data Storage projects.
  • 2 years of people management and team management experience leading high-performance teams for large enterprise customers.
  • ITIL and any Project Management certifications (such as PMP, CSM, PRINCE2) will be preferred.
Work Environment

Flexible with timings based on projects managed. Available for off-hours calls when needed.



  • Bengaluru, Karnataka, India Tekion Full time

    Job Title: Senior Technical Program ManagerJob Summary:As a Senior Technical Program Manager at Tekion, you will be responsible for partnering with the Business Development team to develop detailed program implementation roadmaps. You will work closely with Product/Engineering teams to ensure program roadmaps align with launch timelines and communicate...


  • Bengaluru, Karnataka, India Razorpay Full time

    About the RoleThe Technical Program Management Group at Razorpay is seeking a highly skilled Senior Technical Program Manager to lead our engineering team. As a Senior Technical Program Manager, you will be responsible for initiating, planning, and executing intermediate to large-scale, cross-functional, and company-wide programs.You will establish and...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Job DescriptionAre you passionate about driving large-scale initiatives that impact customers worldwide? Do you have a strong background in technical program management and experience working with cross-functional teams?We are seeking a Senior Technical Program Manager to join our team at ADCI - Karnataka. As a key member of our organization, you will be...


  • Bengaluru, Karnataka, India Intelliswift Software Inc Full time

    Job Title: Senior Technical Program ManagerJoin Intelliswift Software Inc. as a Senior Technical Program Manager and lead multiple challenging priorities simultaneously. You will influence and empower people across various job functions through your exceptional relationships.Key Responsibilities:Lead the delivery of large-scale software projects in a...


  • Bengaluru, Karnataka, India Tekion Full time

    Job Summary:The Technical Program Manager will partner with Business Development team to develop a detailed program implementation roadmap. This role will also work closely with Product/Engineering teams to ensure program roadmap alignment and communication to OEM partners and senior leadership team. Additionally, the Technical Program Manager will manage...


  • Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

    About Amazon LendingAmazon Lending is committed to providing fast and convenient access to working capital for micro, small, and medium-sized businesses on Amazon. We recognize the challenges traditional lenders pose for these businesses and are passionate about removing the barrier of access to capital. Our goal is to deliver a superior customer experience,...


  • Bengaluru, Karnataka, India Global Professional Services Full time

    We are seeking a highly skilled Senior Technical Program Manager to lead the design, development, and implementation of Advanced Driver Assistance Systems (ADAS) software solutions for Global Professional Services. As a Senior Technical Program Manager, you will be responsible for driving the technical strategy and architecture of ADAS software solutions,...


  • Bengaluru, Karnataka, India Nagarro Full time

    Job Title: Senior Technical Program ManagerJob Description:At Nagarro, we are looking for a Senior Technical Program Manager to lead our iOS software development team. As a key member of our engineering leadership team, you will be responsible for understanding client business use cases and technical requirements and converting them into technical designs...


  • Bengaluru, Karnataka, India Maxwell Energy System Pvt Ltd Full time

    Technical Program Manager Job DescriptionMaxwell Energy System Pvt Ltd is seeking a highly skilled Senior Technical Program Manager to lead our embedded systems product development.Key Responsibilities:Develop and maintain comprehensive project plans, including milestones, deliverables, and risk assessments.Partner with engineering teams to define project...


  • Bengaluru, Karnataka, India Razorpay Full time

    {"h1": "Technical Program Manager - Senior"}Role OverviewThe Technical Program Management Group at Razorpay is seeking a Senior Technical Program Manager to join our engineering team. This role is responsible for the strategies, processes, tools, and techniques to lead engineering product development programs across Razorpay products like payments, platform,...


  • Bengaluru, Karnataka, India Bosch Full time

    Job OverviewAs a seasoned Senior Technical Program Manager, you will oversee complex projects, ensuring timely delivery and quality standards. Your extensive background in Microsoft or open-source technical stacks is essential for this role.Mandatory Skills:15+ years of experience in IT with hands-on expertise in Microsoft or open-source technical...


  • Bengaluru, Karnataka, India NetApp Full time

    Job Summary:As a Senior Technical Programs Manager at NetApp, you will oversee the delivery of Managed Services (MS) projects for the Global Services and Solutions Center (GSSC). You will set program goals, plans, and schedules, closely monitor program execution, drive issue resolution, and ensure the achievement of program goals. Provide management...


  • Bengaluru, Karnataka, India ADCI - Tamil Nadu - A83 Full time

    Job Title: Technical Program ManagerAmazon Devices is a leading research and development company that designs and engineers innovative consumer electronics. We are the original creators of the best-selling Kindle family of products and have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo.We are seeking an experienced Technical...


  • Bengaluru, Karnataka, India Bosch Full time

    Job DescriptionAs a Senior Technical Program Manager at Bosch, you will be responsible for delivering IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing...


  • Bengaluru, Karnataka, India Yubi Group Full time

    As a Senior Technical Program Manager, you will lead multiple cross-functional projects from definition to launch, ensuring customer engagements and engineering deliverables are complete, consistent, high-quality, on-time, and deliver valued outcomes.You will contribute to the continual improvement of Global Delivery and Practice business processes, as well...


  • Bengaluru, Karnataka, India Teamware Solutions ( A division of Quantum Leap Co Full time

    Job Title: Senior Technical Program LeadAbout the Role:We are seeking a seasoned Senior Technical Program Lead to join our team at Teamware Solutions (A division of Quantum Leap Co). As a key member of our Technical Program Management team, you will play a critical role in leading cross-functional teams to deliver technical programs that meet strategic...


  • Bengaluru, Karnataka, India Goldman Sachs Full time

    About the Role:The Digital Transformation Office is seeking a highly skilled Senior Technical Program Manager to lead projects and programs covering tooling and new offerings. This role requires an experienced professional with well-developed project management, risk management, and data analysis skills. Strong communication skills are also needed, as the...


  • Bengaluru, Karnataka, India Veolia Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to lead our digital transformation initiatives at Veolia. As a key member of our Digital Technology Team, you will be responsible for delivering complex cloud and IoT projects using our world-class AWS industrial IoT platform.Key ResponsibilitiesLead the establishment of the...


  • Bengaluru, Karnataka, India Flipkart Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Program Manager to join our team at Flipkart. In this role, you will be responsible for driving large, complex, multi-phased technical initiatives that help deliver Product/Tech and Business & Operations Capabilities identified by Flipkart Leadership as part of the Annual Strategy process.Key...


  • Bengaluru, Karnataka, India Autodesk Full time

    Position OverviewAt Autodesk, we empower innovators to turn their ideas into reality. As a Technical Program Manager, you will play a critical role in helping our enterprise applications engineering and enterprise systems product management teams deliver our vision. You will guide collaborative, cross-organizational programs, and help teams identify and...