Salesforce Operations Expert

15 hours ago

Thrissur, Kerala, India beBeeExpertise Full time ₹ 30,00,000 - ₹ 35,00,000

Job Opportunity:

We are seeking a skilled Salesforce Operations Expert to lead our technical support and customer success teams.

This role requires experience with Salesforce strategy, administration, and support operations, ensuring seamless delivery of technical support and continuous improvement of client ecosystems.

Key Responsibilities:

Oversee the management and maintenance of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.

Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.

Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.

Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.

Lead the training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.

Continuously analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.

Ensure compliance with data governance policies, security standards, and regulatory requirements.

Drive innovation to improve support processes and ensure adherence to SLAs.

Qualifications and Skills:

Bachelor's degree in business, Information Technology, Computer Science, or a related field.

Minimum 10 years of professional experience, including significant experience managing Salesforce operations and technical support teams.

Extensive hands-on experience with Salesforce Sales Cloud and other Salesforce products (Experience Cloud, etc.).

Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator) highly preferred.

Demonstrated ability to manage complex projects, prioritize workloads, and deliver results in fast-paced environments.

Exceptional problem-solving, analytical, and strategic-thinking skills.

Strong communication, interpersonal, and leadership skills, capable of motivating and leading diverse teams.

  • Salesforce Enterprise Operations Lead

    6 days ago

    Thrissur, Kerala, India beBeeAdministrate Full time ₹ 900 - ₹ 1,300

    Job Title:Salesforce Enterprise Operations LeadAs a Salesforce Enterprise Operations Lead, you will be responsible for overseeing the administration and optimization of Salesforce in enterprise environments.Configure and manage Lightning configuration, Flows, validation rules, approval processes, reports/dashboardsDevelop and implement data models,...

  • Salesforce Implementation Expert

    5 days ago

    Thrissur, Kerala, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    We are currently seeking a highly skilled Salesforce Technical Lead to lead our team in implementing and managing the Salesforce CRM platform.This key role will be responsible for driving business discussions via workshops with business and IT teams, working with multiple stakeholders, and building consensus.Key Responsibilities:Lead the design and...

  • Salesforce Expert

    6 hours ago

    Thrissur, Kerala, India beBeeAdministrators Full time ₹ 15,00,000 - ₹ 20,00,000

    Salesforce Marketing Cloud Administrator Role Job Summary:We are seeking an experienced Salesforce administrator to oversee the management and optimization of our Salesforce Marketing Cloud. This professional will be responsible for ensuring smooth campaign execution, data integration, automation, and user support.Key Responsibilities & Deliverables:

  • Salesforce Lead

    5 days ago

    Thrissur, Kerala, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    Greetings from a team of experts in the fieldWe are looking for a talented professional to fill the role of Salesforce Technical Lead.Key Responsibilities:Daily administration and support of the Salesforce database, including managing user setup, profiles, and roles, as well as customizing objects, fields, record types, page layouts, and...

  • Salesforce Marketing Cloud Specialist

    9 hours ago

    Thrissur, Kerala, India beBeeMarketing Full time ₹ 20,00,000 - ₹ 25,00,000

    Unlock Your Potential as a Salesforce Marketing Cloud ExpertWe are seeking a skilled and experienced professional to join our team on various projects involving the Salesforce Marketing Cloud. This role requires strong technical development skills in SFMC, coupled with the ability to design and implement personalized, data-driven customer journeys that...

  • Senior Salesforce Commerce Cloud Software Development Expert

    4 days ago

    Thrissur, Kerala, India beBeeSoftware Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Opportunity:We are seeking a skilled Senior Salesforce Commerce Cloud Developer to spearhead business solutions using Salesforce Commerce Cloud (Demandware).The ideal candidate will have extensive experience in developing innovative software solutions using Salesforce Commerce Cloud, with a strong background in software development, particularly in Java...

  • Data Driven Business Insights Expert

    5 days ago

    Thrissur, Kerala, India beBeeAnalytics Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Salesforce CRM Analytics SpecialistJob Summary:We are seeking a highly skilled Salesforce CRM Analytics professional to join our organization. In this role, you will collaborate with stakeholders to gather and analyze business requirements for analytics and reporting needs.Key Responsibilities:Design and develop Salesforce CRM Analytics datasets, lenses,...

  • Data Integration Expert

    7 days ago

    Thrissur, Kerala, India beBeeDataIntegration Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title: Data Integration ExpertJob DescriptionWe are seeking an experienced professional to join our data integration team. The ideal candidate will have a strong background in ETL development and support.The successful candidate will be responsible for designing, developing, and maintaining data integration solutions using Informatica PowerCenter /...

  • Operations Management Expert

    5 days ago

    Thrissur, Kerala, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Operations Management ExpertWe are seeking an experienced Operations Management Expert to lead our team in achieving business objectives. The ideal candidate will have strong leadership skills and a proven track record of managing high-performing teams.The Operations Management Expert will be responsible for driving process optimization, improving...

  • ServiceNow IT Operations Expert

    23 hours ago

    Thrissur, Kerala, India beBeeImplementation Full time US$ 75,000 - US$ 1,50,000

    Job Title: ServiceNow IT Operations ExpertJob Summary:We are seeking an experienced engineer with a strong background in software development and proficiency in ServiceNow implementations. This role involves working closely with stakeholders to analyze requirements, develop, and implement technical solutions using the ServiceNow platform.Key...