Head of Member Support Product
2 months ago
About the Role
At Tide, we're seeking a highly experienced Head of Member Support Product to lead our support operations globally. As a key member of our product team, you'll oversee the development and implementation of our member support product, ensuring it meets the evolving needs of our customers.
Key Responsibilities
- Owning and defining the product vision and strategy for Tide's member support product
- Building a deep understanding of our members' and agents' needs, assessing opportunities, and testing assumptions with data
- Identifying and prioritizing innovative products to enhance member experience and agent working experience
- Driving improved efficiency and effectiveness of agent and member experience products
- Partnering with engineering, product design, analytics, content, and finance leadership to deliver business objectives
- Leading and mentoring a growing team of product managers
About You
We're looking for someone with extensive experience in product management, ideally 10+ years, and a strong background in customer support. You'll have a proven track record of driving customer satisfaction and team productivity through product-led growth, leading and scaling high-performing product management teams, and demonstrating analytical rigour and an innovative mindset.
What We Offer
At Tide, we offer a competitive salary, self & family health insurance, term & life insurance, OPD benefits, mental wellbeing support, learning & development budget, WFH setup allowance, and more. We're committed to creating a diverse and inclusive work environment where everyone's voice is heard. If you're passionate about delivering exceptional customer experiences and leading a team of product professionals, we'd love to hear from you.
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