Digital Delivery Specialist

4 weeks ago


Chennai, Tamil Nadu, India Adidas Full time

Purpose & Overall Relevance for the Organisation:

At Adidas, we strive to provide unified services globally, leveraging standardized and automated solutions across functions and markets. This enables us to drive operational efficiency, quality services, improved agility, and better decision-making while reducing complexity and workload.

Our Direct-to-Consumer (DTC) team handles large volumes of data, directly impacting the company's financial results. The Senior Specialist Digital Delivery position will play a crucial role in our Digital acceleration strategy.

Key Responsibilities:

  • Define, execute, and validate testing scenarios
  • Ensure accurate documentation of new development and implementations of DTC channels
  • Report results to management and business
  • Identify process improvements from analysis and tests performed
  • Analyze product performance through analytics and troubleshooting at hyper care phase
  • Responsible for product stabilization and product enhancements after go-live
  • Provide technical expertise on DTC processes
  • Act as a subject matter expert and single point of contact for a specific product or sub-functionality of a product
  • Accountability for team problem-solving & decision-making
  • Responsible for team handling and people management

Key Relationships:

  • GBS DTC leadership team
  • DTC GPO team
  • DTC Retail & eComm teams
  • Local finance markets
  • Adidas IT and Product Teams

Knowledge, Skills and Abilities:

  • Ability to analyze and test large datasets
  • Strong knowledge of DTC processes
  • Experience with SAP and OmniHub knowledge is considered a plus
  • Analytical mind and inclination for problem-solving
  • Proactive (engaging & impact-oriented) mindset, ability to think end-to-end
  • Ability to read, write, and communicate in English in a business setting
  • Strong verbal and written communication skills
  • Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
  • Highly result-driven and self-motivated team player with compassion, integrity, trust, and perseverance
  • Experience in a Shared Service environment or similar

Requisite Education and Experience / Minimum Qualifications:


• University degree or equivalent experience


• 3+ years relevant work experience in the accounting/business area


• Broad and deep theoretical understanding of job function



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