Cloud Security Engineer: Cybersecurity Partner

2 days ago


Delhi, Delhi, India Palo Alto Networks Full time
Job Overview
Palo Alto Networks is a leading cybersecurity company dedicated to protecting the digital way of life. We are seeking a skilled Cybersecurity Engineer to join our team as a Cloud Security Engineer.

About the Role
This is a critical role in ensuring the success of our customers by providing top-notch technical support and solutions for cloud workload protection platforms. As a Cloud Security Engineer, you will be working closely with our valued customers to address their complex post-sales concerns, troubleshoot technical issues, and provide personalized support.

Responsibilities
- Provide technical services around cloud workload protection technologies, including troubleshooting and best practices observations to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 9 - 6 IST time and 24x7 on an as-needed basis
- Provide configurations, troubleshooting and best practices to customers
- Work with our Engineering team and influence the operability of the product
- Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis

Requirements
- BE/B.Tech engineering, equivalent technical degree or equivalent military experience required
- Customer Support - 5+ years of experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers
- Proficiency in Docker and Cloud Platforms - Extensive hands-on experience with Docker and strong background in major cloud platforms (AWS, GCP, Azure)
- Linux and CI/CD Tools - Strong proficiency in Linux operating systems and CI/CD tools like Jenkins and Ansible
- Problem Solving - Ability to troubleshoot independently in complex environments with mixed applications and protocols
- Expertise in Kubernetes - Proven experience in deploying, managing, and securing Kubernetes clusters in production environments
- Communication - Excellent skills in collaborating with both technical and non-technical stakeholders

Estimated Salary: $120,000 per year

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