RAC Operations Coordinator

2 weeks ago


Bengaluru, Karnataka, India Nvs Travel Solutions Pvt ltd Full time
RAC Junior Executive Job Description

NVS Travel Solutions Pvt ltd is a pioneering mobility services company in India, offering a range of services including RentACab solutions. With a fleet of 900 vehicles and cutting-edge transport management software, NVS ensures seamless employee transportation and rental services for top clients across the country.

Job Brief:

The RAC Junior Executive will assist in the day-to-day operations of the RentACab services. This role is ideal for someone who is organized, detail-oriented, and can easily communicate with customers. The candidate will work closely with senior staff to ensure smooth operations, customer satisfaction, and compliance with company standards. Prior experience in roles such as travel desk, travels office receptionist, hotel front desk, or office assistant is helpful.

Key Responsibility Areas (KRAs):
  1. Ensuring closed-looped and clear communication on email, calls, SMS, and WhatsApp with fast response times.
  2. Carrying out day-to-day RAC operations, including vendor briefing, vehicle dispatch time tracking, vehicle/driver quality check, customer coordination, and feedback collection.
  3. Maintaining records of daily trips, client feedback, and service issues.
  4. Collecting vendor trip sheets, validating, and raising invoices on time.
  5. Proactively seeking further business from clients and explaining the range of services.
Key Performance Indicators (KPIs):
  1. Total volume of bookings handled monthly, with incentives.
  2. CSAT score monthly, with incentives.
  3. Perfect SLA adherence for trip sheet collection and invoicing, with monthly bonus.
  4. Increase of business from each client, with yearly bonus.
Pre-Requisites:
  1. Excellent communication (oral and written).
  2. Ambition.
  3. Willingness to work from the office and stretch during peak loads.
  4. Comfortable with common desktop and mobile CRMs for business.
Why Choose This Role?

The ETS service we provide is of a premium cadre, serving top clients like Infosys and Bosch. Work with us to bring more quality control and processes to the employee transport industry and take our business to the next level. Success in this role would make you next in line for the COO position. We offer transparency, best-in-class software, and regular Facetime with the CEO to help you succeed.



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