RAC Operations Coordinator
2 weeks ago
Job Title: RAC Operations Coordinator
Job Summary: We are seeking a highly organized and detail-oriented RAC Operations Coordinator to assist in the day-to-day operations of our RentACab services. The ideal candidate will have excellent communication skills, be able to work closely with senior staff, and ensure smooth operations, customer satisfaction, and compliance with company standards.
Key Responsibilities:
- Ensure closed-loop communication with customers through email, calls, SMS, and WhatsApp.
- Carry out day-to-day RAC operations, including vendor briefing, vehicle dispatch, time tracking, quality checks, customer coordination, and feedback collection.
- Maintain records of daily trips, client feedback, and service issues.
- Collect vendor trip sheets, validate, and raise invoices on time.
- Proactively seek further business from clients and explain the range of services.
Key Performance Indicators (KPIs):
- Total Volume of bookings handled.
- CSAT score.
- Perfect SLA adherence for trip sheet collection and invoicing.
- Increase of business from each client.
Requirements:
- Excellent communication skills (oral and written).
- Ambition.
- Willingness to work from the office and stretch during peak loads.
- Comfortable with common desktop and mobile CRMs for business.
Why Join Us: As a RAC Operations Coordinator, you will be part of a premium service team serving top clients like Infosys and Bosch. You will work with us to bring quality control and processes to the employee transport industry and take our business to the next level. Success in this role would make you next in line for the COO position. We offer transparency, best-in-class software, and regular Facetime with the CEO to help you succeed.
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