Business Workforce Optimization Specialist

1 day ago

Navi Mumbai, Maharashtra, India beBeeWorkforcePlanning Full time US$ 90,000 - US$ 1,20,000
Job Description:

We are seeking a skilled Workforce Planning Manager to join our team. As a key member of our workforce management group, you will play a pivotal role in optimizing the workforce to meet business objectives while providing exceptional customer service.

Main Responsibilities:
  • Analyze historical data and forecast workload and staffing requirements to create accurate workforce plans that align with business goals.
  • Collaborate with other departments to understand current and future business needs, ensuring workforce planning is tailored to meet these demands.
  • Develop and implement strategies to ensure that staffing levels meet service level objectives (SLOs) and business requirements.
Key Performance Indicators:
  • Track and monitor workforce performance against key performance indicators (KPIs) and service level agreements (SLAs).
  • Regularly assess schedule adherence, attendance, productivity, and service levels, identifying areas for improvement.
  • Provide actionable insights to leadership teams for performance optimization.
Data Analysis and Reporting:
  • Collect and analyze workforce performance data to identify trends, patterns, and areas requiring attention.
  • Generate regular reports that summarize workforce performance, highlighting insights related to efficiency, staffing requirements, and productivity.
  • Present findings to senior management and recommend improvements or changes to workforce management strategies.
Team Management:
  • Lead, mentor, and support a team of WFM analysts or coordinators, ensuring that they are equipped to perform their roles effectively.
  • Conduct performance evaluations, provide feedback, and assist with career development for team members.
  • Foster a positive, productive, and collaborative team environment that drives continuous improvement.
Requirements:
  • At least 5+ years of experience in workforce management or a related field, with a focus on staffing, scheduling, and performance monitoring.
  • Proficiency in workforce management software (e.g., Kronos, Verint, Blue Pumpkin, Aspect) to manage scheduling and forecasting tasks.
  • Strong analytical skills with the ability to analyze workforce trends, generate reports, and provide actionable insights.
  • Ability to identify workforce-related issues, analyze data to pinpoint root causes, and implement solutions that improve performance.
  • Proven ability to lead, mentor, and manage a team, offering support and guidance to achieve performance goals.
Benefits:

This position offers a dynamic work environment, opportunities for professional growth and development, and a competitive salary package.

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