
Securities Operations Performance Manager
2 days ago
Job Description:
">This role involves leading a team of specialists in transactional tasks to ensure quality and compliance in securities operations.
You will be responsible for managing a team, providing support, identifying opportunities for process improvement, and ensuring team consistency in meeting delivery expectations.
- Manage a team of specialists in transactional tasks to ensure quality and compliance in securities operations.
- Provide support for being a first point of contact for all delivery tasks and escalations.
- Identify opportunities for process improvement and risk control development.
- Ensure team consistently meets delivery expectations and resolve issues related to reporting, career path, and related activities for direct reports.
About the Team
The team is responsible for income collection and entitlement processing. As an Associate Manager, you will lead a team of analysts and specialists to achieve objectives and maintain operational excellence.
About You
We are looking for an experienced professional with:
At least 2 years of Securities Operations experience or equivalent experience demonstrated through work experience, training, military experience, or education.1+ years of Leadership experience.About the Role
As an Associate Manager, you will be responsible for:
Leading a team of analysts and specialists responsible for income collection and entitlement processing.Setting clear performance expectations and providing regular feedback and coaching.Ensuring team members understand their roles in the broader asset servicing lifecycle.Key Responsibilities
- Conduct performance reviews and development planning.
- Identify skill gaps and provide training or mentoring opportunities.
- Recognize and reward high performance while addressing underperformance constructively.
Workforce Planning
- Allocate resources effectively to meet operational demands and deadlines.
- Manage staffing levels, including hiring, onboarding, and succession planning.
Operational Excellence
- Foster a culture of accountability, accuracy, and continuous improvement.
- Encourage proactive issue resolution and escalation of risks or delays.
- Monitor KPIs and service level agreements to ensure team efficiency.
Communication & Collaboration
- Act as a liaison between the team and senior management, middle office, and client service teams.
- Facilitate regular team meetings and cross-functional collaboration.
- Promote transparency and open communication within the team.
Compliance & Risk Management
- Ensure team adherence to internal controls, compliance policies, and regulatory requirements.
- Lead audits and reviews related to income servicing processes.
- Promote a strong risk culture and ethical standards.
Change Management
- Guide the team through process changes, system upgrades, and organizational shifts.
- Champion automation and digital transformation initiatives.
- Manage resistance and build engagement during transitions.
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