Test Center Operations Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeOperations Full time US$ 60,000 - US$ 90,000

Job Title: High Stakes Test Center Coordinator

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as an HSTC Operations Coordinator. This role plays a crucial part in ensuring the smooth operation of our High-Stakes Test Centers.

This position is responsible for coordinating scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.

The ideal candidate will have excellent attention to detail, strong organizational and time-management skills, and the ability to work under pressure and meet tight deadlines.

The successful candidate will be required to manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.

This role also involves collaborating with Workforce Management team on Speaking Examiners' allocation forecast and monitoring the utilization of HSTCs and recommending adjustments or expansions based on demand.

Key Responsibilities:
  • Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  • Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams, to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
Requirements:
  • Bachelor's degree in business administration, operations management, or a related field preferred.
  • 1-3 previous working experience in a multi-cultured environment would be considered a plus.
  • Excellent attention to detail.
  • Excellent command of the English Language (Level C2). Extra languages desired.
  • Advanced computer literacy is required. ECDL Advance level certification is desirable.
  • Clear and effective communication skills, both written and verbal.
  • Strong organizational and time-management skills.
  • Ability to work under pressure and meet tight deadlines.
  • Experience in liaising with multiple teams and departments.
  • Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.
  • Flexibility to travel as required to support operational needs.
What We Offer:
  • Competitive remuneration package.
  • Work in an international, dynamic, and fun atmosphere.
  • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees.
  • Huge learning experience in using best practices and global environment.
  • Constant personal and professional development.

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