Airline Customer Service Representative
2 weeks ago
Be part of a dynamic team at Qatar Airways, providing exceptional customer service through various communication channels.
We are seeking a skilled Customer Contact Centre Agent to join our team in Ahmedabad, India.
As a Customer Contact Centre Agent, you will be responsible for delivering top-notch customer service, handling customer inquiries, and resolving issues in a timely and professional manner.
Your key responsibilities will include:
- Responding to customer calls and queries in a professional and courteous manner.
- Selling, up-selling, and cross-selling Qatar Airways products and services to customers.
- Providing information and updates to customers as required.
- Handling multi-products and services, and escalating queries to senior staff when necessary.
- Creating new reservations and making changes to existing reservations.
- Processing refunds.
You will undergo comprehensive training on Amadeus systems and Qatar Airways products and policies, ensuring you have the skills and knowledge to excel in this role.
As a valued member of our team, you will receive a competitive salary package, travel benefits, health insurance, relocation support, and other benefits as per local labor law.
If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
At Qatar Airways, we value our employees and offer a supportive and inclusive work environment.
Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals to join us.
Apply now to become a part of our dynamic team and take your career to new heights.
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