Airline Customer Service Representative

2 weeks ago


Ahmedabad, Gujarat, India Qatar Duty Free Full time

Be part of a dynamic team at Qatar Airways, providing exceptional customer service through various communication channels.

We are seeking a skilled Customer Contact Centre Agent to join our team in Ahmedabad, India.

As a Customer Contact Centre Agent, you will be responsible for delivering top-notch customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Your key responsibilities will include:

  • Responding to customer calls and queries in a professional and courteous manner.
  • Selling, up-selling, and cross-selling Qatar Airways products and services to customers.
  • Providing information and updates to customers as required.
  • Handling multi-products and services, and escalating queries to senior staff when necessary.
  • Creating new reservations and making changes to existing reservations.
  • Processing refunds.

You will undergo comprehensive training on Amadeus systems and Qatar Airways products and policies, ensuring you have the skills and knowledge to excel in this role.

As a valued member of our team, you will receive a competitive salary package, travel benefits, health insurance, relocation support, and other benefits as per local labor law.

If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

At Qatar Airways, we value our employees and offer a supportive and inclusive work environment.

Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals to join us.

Apply now to become a part of our dynamic team and take your career to new heights.



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