Senior Full Stack Developer for Incident Management and Production Support
2 weeks ago
About Invokhr
We are a leading innovator in the insurance industry, dedicated to delivering exceptional solutions that meet the evolving needs of our customers. Our team is passionate about developing cutting-edge technology that drives business growth and success.
Job Summary
We are seeking an experienced Senior Full Stack Developer to join our team as an Incident Manager and Production Support Specialist. As a key member of our development team, you will be responsible for providing Level 2 and 3 production incident support for all Intact Commercial Lines and Specialized Lines applications.
Key Responsibilities
- Coordinate and facilitate Incident Management, working with IT to deploy changes to the production environment, and engaging 3rd party providers contracted to Intact during an incident.
- Provide initial L2/L3 incidents triage, investigation, and ensure fast turnaround times on issue/incident resolution, collaborating and engaging with the appropriate areas and squads across Intact.
- Coordinate with CL/SL squads, IT, departmental leaders, and vendors to resolve complex issues/malfunctions, responsible for defining and scoping the issue, analyzing problems/defects, identifying root cause, participating in defect fixes, conducting options analysis of potential solutions, presenting to team and management, planning the solution determined by team and management, maintaining in-depth working knowledge of applications and user workflows, maintaining working knowledge of interfaces and integration, and maintaining working knowledge of integrated tools and processes.
- Support deployment activities, managing implementation issues to resolution, SME support on projects/ongoing improvement initiatives, develop or support development of a disaster recovery strategy and recovery plans, identify opportunities to strengthen operational capability, use, support, and maintain monitoring and observability tool, participate in on-call (out of business hours) rotation works.
Technical Requirements
- Java - Spring framework (Strong Java knowledge required)
- Oracle - PL/SQL
- Angular - TypeScript
- Bonus:
- GitHub - Maven – Jenkins
- OpenShift (OCP)
- Dynatrace
- ServiceNow
Soft Skills
- Troubleshooting
- Curious Mindset
- Analytical thinking
- Ability to work under pressure
- Team Collaboration
Compensation and Benefits
The estimated salary for this role is $120,000 per year, plus additional benefits, including comprehensive health insurance, retirement plan, and generous paid time off.
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