Senior Director of Engineering

Senior Director of Engineering Role Summary

We are seeking a Senior Director of Engineering to partner closely with our VP of Engineering in scaling our product engineering organization. This is a role that requires strong technical depth and exceptional people and customer management skills.

You will play a pivotal role in driving product delivery, technical strategy, organizational health, and AI initiatives, working with the VP of Engineering in strategic innovation and long-term platform evolution.

We are seeking a Senior Director with a proven track record of technical leadership and cross-functional execution to lead and scale our software product engineering teams. This role demands a strategic thinker and hands-on leader with 18+ years of industry experience, including 5+ years in leadership roles. The ideal candidate combines deep technical expertise (especially in modern software architectures, AI/ML technologies, and cloud platforms) with an ability to inspire, align, and deliver across multiple teams and stakeholders.

• Key Leadership Responsibilities:
• Champion engineering excellence and adopt best practices in software development and system design.
• Ensure high-quality, reliable, and secure software development across teams.
• Guide modernization efforts, technical debt reduction, and platform stability.
• Drive the adoption of AI/ML capabilities across products and platforms, in collaboration with CSM. COE, web programmers, and product teams.
• Work with and guide the team in adopting AI across the organization as well as in products.
• People & Organizational Leadership:
• Lead, mentor, and develop engineering managers and senior individual contributors.
• Scale and structure teams to match product growth and roadmap needs.
• Foster a high-performance, inclusive, and accountable engineering culture.
• Champion career development, succession planning, and leadership grooming.
• Cross-Functional Partnership:
• Act as the primary liaison between engineering and key functions like Product, Sales, digital experience, and customer success.
• Communicate engineering priorities, risks, and trade-offs clearly to business stakeholders.
• Represent engineering in leadership and strategic planning forums.
• Execution Ownership:
• Understand industry and customer requirements and translate business and product goals into engineering roadmaps and team plans.
• Own delivery timelines, resourcing, and team coordination across multiple workstreams.
• Drive improvements in agile practices, metrics, and reporting across engineering functions.
• Strategic Partnership:
• Partner with the VP of Engineering to evolve tech vision, drive org-wide alignment, and make critical decisions.
• Help the VP in key engineering decisions when needed.
• Operational Excellence:
• Establish and track KPIs and OKRs for engineering performance, delivery, and quality.
• Own and optimize SDLC processes to improve efficiency, scalability, and reliability.
• Ensure systems are secure, scalable, and maintainable.
• Help teams to think out of the box to use AI to drive operational excellence.
• Required Skills and Qualifications:
  • A Master's or Bachelor's degree in computer science, engineering, or a related field.
  • Experience working in startup-to-scaleup environments.
  • A background in data-intensive or AI-first products.
  • Experience leading teams in a hyper-growth company.
  • Excellent communication skills.
  • A proven track record of technical leadership and cross-functional execution.
  • Demonstrated experience leading cross-functional teams (Dev, QA, IT, R&D) in a SaaS or platform product environment.
  • A strong technical foundation (e.g., cloud, microservices, distributed systems, platform architecture).
  • Proven ability to build, lead, and scale high-performing teams.
  • Strong communication and stakeholder management skills-able to align execs, product, and teams.
  • Experience with agile scaling, org design, performance management, and change leadership.
  • A balanced leadership style: decisive but collaborative, strategic but grounded.
  • Diverse experience of working in small startups to enterprise-grade organizations.
  • Having worked in AI in the last couple of years.

Why This Role Matters

This role will be pivotal in scaling both the technology and the engineering organization. You will act as a force multiplier to the VP of Engineering, leading delivery and people development while contributing meaningfully to architectural and strategic decisions.

You will be part of the engineering leadership team responsible for shaping our platform, culture, and execution over the next stage of growth.